Return Policy

Return Policy

At Vensara, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.

To be eligible for a return, items must be unused, clean, in the same condition received, and in the original packaging. Items that show signs of use, damage, washing, pet hair, odor, or missing parts may not be accepted.

To start a return, please contact us first with your order number and reason for return. Once your return is approved, you may send the item to:

Vensara Returns
6420 Fairfield Avenue
Berwyn, IL

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with photos of the item and packaging so we can make it right.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on items that have been used by pets, washed, damaged after delivery, or returned with pet hair, stains, odors, or missing packaging.

Exchanges

The fastest way to get the item you want is to return the original item and place a new order once your return is approved.