FAQ

Frequently Asked Questions

How long does shipping take?
Most orders are processed within 5-12 business days. Delivery times may vary depending on your location, but you’ll receive tracking once your order ships.

Do you offer returns or exchanges?
Yes. We accept returns on eligible unused items within our return window. Items must be in their original condition and packaging.

How do I know what size to choose for my dog?
We recommend measuring your dog’s chest, neck, and back length before ordering. If your dog is between sizes, choose the larger size for a more comfortable fit.

Are your products safe for all dog breeds?
Yes, our products are designed for everyday dogs of different breeds and sizes. Always supervise your pet when using toys, apparel, or accessories.

Can my dog wear the cooling vest all day?
The cooling vest is best used during walks, outdoor play, travel, or hot weather. Remove it if your dog seems uncomfortable or once the vest is no longer cool.

How does the dog cooling vest work?
The vest helps keep your dog cooler by using breathable, lightweight material designed to reduce heat buildup during warm weather.

Can I wash the products?
Most items can be gently hand washed or wiped clean. For best results, air dry and avoid harsh chemicals or high heat.

Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your delivery.

What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and photos of the issue. We’ll help make it right.

Are your dog toys indestructible?
No toy is completely indestructible. Our toys are made for durability, but we recommend supervising your dog and replacing toys that become damaged.

How can I contact customer support?
You can reach us through our contact page or email us directly. We aim to respond as quickly as possible during business days.